If you’re not absolutely delighted with your babocush purchase, you
can return your item(s) for a refund within 14 days of purchase. Please note, we cannot refund the delivery cost and a re-stocking fee of £10 will be deducted from your refund.
Simply return your item unopened, unused and in the original
RETURNS – Kerrikids Ltd, 1 Glenview, North Road, Carrickfergus, Co Antrim, N. Ireland BT38 7RP, United Kingdom
It is advisable to keep proof of purchase as babocush cannot acccept liability for any items lost in the post
If you have any questions please click here to send us an email.
Return your item, no questions asked within 14 days of your original
ship date. We are happy to refund you the original price paid for the
item including VAT to your original form of payment. Please note, we cannot refund the delivery cost and a re-stocking fee of £10 will be deducted from your refund.
Original shipping charges will not be refunded. Refunds are not available after 14 days.
Items must be returned in the original packaging, including the outer brown box and accompanied with original proof of purchase.
If the babocush is damaged, soiled, shows signs of wear and tear or is not in the original box and plastic bag, complete with instructions, it will not be accepted for a refund. Final sale items
can not be returned.
To view our returns policy in full, please see our terms of sale.
As soon as we receive your returned items, we will process your refund.
We will refund the card you used when making your online purchase. Once
we process your return, you will see your refund payment after 30
business days depending on your issuing bank and/or billing cycle.
We can deliver your babocush to anywhere in the world. Please use the shipping calculator at the checkout for shipping costs to your country or click here. If your country is not on the shipping list, please email us on firstname.lastname@example.org and
we will add your country. Please note, the babocush is a large item to
deliver. If you order more than one, shipping will cost more. Delivery
will take 5 – 10 working days to anywhere outside of the UK and Ireland.
Yes, you have a legal right to cancel your order for whatever reason
within 14 days after the day on which you receive the goods, and you
shall be entitled to a full refund. This cancellation right starts from
the date of order confirmation (the date on which we e-mail you to
confirm our acceptance of your order), which is when the contract
between us is formed.
Unfortunately you are not able to cancel any portion of the contract
which relates to personalized goods, save in the circumstances that a
visual preview provided to you on the site is materially different to
the actual personalized goods or the quality of the personalized goods
is bad or there is a manufacturer’s defect.
We will not refund any postage and packing charges if you cancel your
order after receiving your goods or if you only cancel part of your
order, save for as set out in the returns and refunds section below and
under satisfaction Guarantee.
You must return the goods in the same condition as they were when
they were delivered to you in order to be entitled to a full refund. If
we refund you the price paid before we are able to inspect the goods and
later discover that you have used them, then you must pay us an
appropriate amount. To view our Order cancellation and Returns policy in
full, please see our terms of sale.
All babies are different but we have found that the earlier your baby is
introduced to the babocush, the better, which is why we recommend this
product for newborns who have been used to the sounds and comforts of
the womb. With the unique mattress position, your baby should settle
easily. For best results, turn on the vibration before placing your baby
on the babocush and if attached to a bouncer or rocker, it may help if
you also gently rock your baby for a few moments to help them settle.
The babocush can be attached to your bouncer or rocker up until your
baby is 3 months old or 14 pounds / 6.4 kilos. After this it can be used
on a non-slip floor surface up until your baby is 6 months old or 21
pounds / 9.5 kilos, although after 3 months, your baby will look rather
large on the babocush. The sooner your baby uses the babocush the more
they’ll love it.
Please note, the babocush was safety tested on babies up to 3 months
old at the time of manufacture, however, since our launch date a lot of
customers got in touch to ask if they could continue to use the babocush
for their babies after 3 months. Due to the high number of enquiries
about this, we had safety testing carried out for babies up to 6 months
old and since that time, it has now been certified safe for babies aged
Babocush are proud sponsors of TinyLife, the premature baby charity for Northern Ireland. TinyLife
are actively promoting the babocush to all their parents of premature
babies. The babocush is loved by premature babies who tend to suffer
particularly badly with reflux and colic. It is also great for twins and
multiple births – you can place your baby on the babocush right after
feeding and it will take care of your baby’s wind so you don’t have to,
meaning you can tend to the next baby straight away.
The babocush does not include a baby chair or rocker. It is a shaped
foam mattress with a mattress cover, soft outer cover, 5 point harness,
vibration with heartbeat device and has 2 strong straps to secure to
your own baby chair or rocker, measuring no less than 650mm long by
400mm wide. The babocush measures 650mm long x 400mm wide x 175mm deep.
Do not let your baby sleep on the Babocush. Sleeping
on their front can pose a suffocation risk and is thought to increase
the risk of Sudden Infant Death Syndrome (SIDS), according to the NHS
Guidelines on SIDS. The babocush is intended to provide relief from
colic and reflux, to help settle fractious babies and to provide tummy
time in order to prevent flat-head syndrome and other associated
problems. Never ever leave your baby unattended on the babocush. You
will find your baby will be so content on the babocush that they may
fall asleep. If this happens, please place your baby in their cot or
crib to sleep.
If you’re feeling frazzled and worn out, the babocush can give you a
short break to spend one on one time with the other children, eat dinner
with both hands, drink a coffee while it’s still hot, go to the toilet
or have a shower etc. (your baby can rest happily on the babocush in the
room with you).
The babocush gives your baby tummy time in a very natural, comfortable
position and as long as the safety instructions are carefully followed,
your baby can stay on it for as long as they are comfortable to do so.
Never leave your baby unattended when on the babocush and always ensure
the head is facing to the side.
A number of standards were researched to see if there were any appropriate test methods but none were deemed to be suitable. A draft standards method currently under development was used to test the Babocush. This draft standard is called DRA AS/NZS 8811.1 Methods of testing infants products, part 1. Sleep surfaces- test or firmness. 2012.
The method and results can be found below.
Australian draft standard test method
This new draft standard is being developed to assess how much a childs mattress sinks when the weight is placed on top. This allows us to assess the suffocation risk of a product. If, after 10 minutes, the mattress sinks enough for the metal to touch the mattress, this would be deemed unsafe.
Although only a draft standard, it was felt appropriate to test this on the Babocush. After 15 minutes, there was no obvious movement or sinking. The foam was therefore not felt to pose any serious suffocation risk due to sinking.
It is considered that the Babocush by Kerrikids is suitable for the babies up to 6 months old and is fit for purpose to be used as an aid to calm babies. However, babies should not be left unattended at any point and should not be allowed to sleep on the cushion. The cushion can be used flat on the floor for children up to 6 months, but should not be used on a rocker after 3 months.
There were no serious stability or durability issues found during the assessment. The babocush has been fully safety tested and is compliant with British, European and USA safety standards and regulations including the California Prop 65 standard
BS EN 597-1
BS EN 597-2
BS EN 71-3:2013 + A1:2014
BS 5852: 1982 part 2
BS EN ISO 3385: 1995 – constant load pounding test
For details on our safety standards in USA, please get in touch here