CUSTOMER RETURN POLICY

You can return your babocush for a refund within 14 days of the date on which it was received. Refunds will be credited to the original payment method that was used for purchase. Please note, we cannot refund the delivery cost and a handling fee of £10 will be deducted from your refund.

Items must be returned unused and in the original packaging, including the outer brown box and accompanied with original proof of purchase.

If the babocush is used, damaged, soiled, shows signs of wear and tear or is not in the original box and sealed plastic bag, complete with instructions, it will not be accepted for a refund.

If your babocush is not returned to the correct address, it will be shipped back to you within 10 – 14 days.

Please note: For many countries, import taxes and duties are included in the product price for a smoother checkout experience. If you return your order, any taxes and duties already paid to customs authorities or shipping partners on your behalf are unfortunately not recoverable and will therefore be deducted from your refund.

These fees are particularly high in the USA (25-45% of the value of your item) resulting in a deduction of $40 - $150 from your refund. 

Click here to begin the returns process. 

You may alternatively make your own return arrangements through any carrier but we recommend you use one that can provide you with tracking information; until the parcel reaches us, it's your responsibility.

Babocush Returns, c/o Ulster Weavers, 32 Portman Business Park, Industrial Estate West, Lisburn, BT28 2XF, United Kingdom

WARRANTY

Thank you for purchasing your Babocush comfort cushion.
Your babocush comes with a One (1) year warranty from the date of purchase valid only in the country where the Babocush is purchased. Proof of purchase must be provided in order to establish the original purchase date and price.
In case of defect, the unit may be repaired or replaced at the sole discretion of Babocush.

Warranty applies to original purchaser only and is not transferrable. Babocush products purchased from online auctions or unauthorized retailers, are not covered by warranty.

Outside your warranty timeframe?

No problem! Please contact the Babocush Customer Care team on info@babocush.com and we’ll be happy to provide instructions on how to purchase spare parts.

It is advisable to keep proof of postage as babocush cannot accept liability for any items lost in the post.

If you have any questions please click email info@babocush.com.