Delivery and Returns
CUSTOMER RETURN POLICY
You can return your babocush for a refund within 14 days of the date on which it was received. Refunds will be credited to the original payment method that was used for purchase. Please note, we cannot refund the delivery cost.
Items must be returned in the original packaging, including the outer brown box and accompanied with original proof of purchase.
If the babocush is damaged, soiled, shows signs of wear and tear or is not in the original box and plastic bag, complete with instructions, it will not be accepted for a refund.
RETURNS – Kerrikids Ltd, April Cottage, 104 Killinchy Road, Comber, Co. Down, N. Ireland, BT23 5NE.
It is advisable to keep proof of postage as babocush cannot accept liability for any items lost in the post.
If you have any questions please click here to send us an email.
EU SHIPPING & DELIVERY
Our Shipping Promise and Delivery Promise
In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your precious order, we guarantee to process all in stock items within 1-2 business days and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse.
DELIVERY & PRICING
We guarantee to process all in stock items within 1-2 business days from your order date.
During new product launches, introductions and Christmas season, we guarantee to process your order within 3 business days of your order date.
For orders placed after 12 noon GMT, please allow for 1 additional business day for processing (excluding bank holidays).
All orders submitted over the weekend will be processed on the next business day.
Charges are determined by destination, item weight, packaging and value of order. Shipping will be calculated on checkout or viewed here.
We endeavour to dispatch orders received before 11am (Monday – Friday) on the same day. Orders received after this time will be dispatched the next working day. You will be notified if goods are out of stock and have been discontinued.
All orders are sent via a ‘signed for’ service. Once your order has been dispatched you will be provided with your tracking number.
Parcelforce packages can be tracked via the following link: http://www.parcelforce.com/track-trace
DHL packages can be tracked via the following link: http://www.dhl.co.uk/en/express/tracking.html
UPS packages can be tracked via the following link: https://www.ups.com/WebTracking/track?loc=en_us
All orders include UK tax where applicable. International customers are responsible for ensuring they pay any tax due in their own jurisdiction. Kerrikids Ltd will not accept responsibility for paying tax on goods ordered outside the UK.
Kerrikids Ltd will make every effort to deliver within the time stated on our website but will not be liable for any loss caused to you by late delivery. Please note that public/bank holidays and busy retail periods such as Christmas are likely to delay order dispatch & delivery. We will try and ensure that you receive your order as quickly as possible. All cancellations must be in writing.