Frequently Asked Questions
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Currently we are only able to deliver to the USA and the UK as there are restrictions on EU and rest of world deliveries. If your country is not on the shipping list, please email us on email@example.com and we will try to add it for you. Please note, the babocush is a large item to deliver. If you order more than one, shipping will cost more. Delivery typically takes anything from 2 up to 7 days but our USA customers may also choose 24 hour or 48 hour shipping.
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
You can return your item for a refund within 14 days of the date on which it was received. Refunds will be credited to the original payment method that was used for purchase. Please note, we cannot refund the delivery cost and a re-stocking fee of £10 will be deducted from your refund.
You can make your own return arrangements through any carrier but we recommend you use one that can provide you with tracking information; until the parcel reaches us, it's your responsibility (we do not provide return labels, returns are at your own cost).
Items must be returned unused in the original packaging and must include an original proof of purchase.
If returned items have been used, damaged, soiled, show signs of wear and tear or are not in the original sealed packaging, complete with instructions, they will not be accepted for a refund.
If your item is not returned to the correct address, it will be shipped back to you within 10 – 14 days.
RETURNS – Babocush Ltd, Unit 4, Haslemere Business Centre, Lincoln Way, Enfield, EN1 1DX, United Kingdom (unfortunately we do not have a USA returns address).
As soon as we receive your returned items, we will process your refund. We will refund the payment method you used when making your purchase. Once we process your return, you will see your refund payment within 30 business days depending on your issuing bank and/or billing cycle.
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.
In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Cushion & Bouncer
The best way is to email us at firstname.lastname@example.org.
We’re constantly striving to make your life easier in any way we can and would love to hear from you.
If there’s anything we can do to improve your experience with us or if you have a problem or a story to share, let us know!
Our business hours are Monday – Friday 9am – 5pm GMT.
We strive to respond to emails within 24 business hours.
All babies are different, but we have found that the earlier your baby is introduced to the comfort cushion, the better, which is why we recommend it for new-borns who have been used to the sounds and comforts of the womb. With its unique position, your baby should settle easily. For best results, turn on the vibration and heartbeat before placing your baby on the cushion.
Babies aged from tiny premature up to around 6 months old or 21 pounds / 9.5 kilos can use the cushion, although after 3 months, your baby will look rather large on the it. The sooner your baby uses the cushion the more they’ll love it.
You may find it useful to place a muslin cloth or bib under your baby’s head area in order to catch any spills and to save having to wash the outer cover as often.
Unzip the outer cover, remove the mattress protector, and machine wash both at 30 degrees. Do not tumble dry. The mattress and control box may be wiped clean with a damp cloth and mild detergent if necessary.
Extra outer covers and mattress protectors can be ordered here.
Do not let your baby sleep on the cushion unsupervised. Sleeping on their front can pose a suffocation risk and is thought to increase the risk of Sudden Infant Death Syndrome (SIDS), according to the NHS Guidelines on SIDS. The cushion is intended to provide relief from colic and reflux, to help settle fractious babies and to provide tummy time to prevent flat-head syndrome and other associated problems. Never ever leave your baby unattended on the cushion. You will find your baby will be so content that they may fall asleep. Transfer your baby to their cot or crib to sleep if unsupervised.
The Cushion has 2 adjustable straps that can be fed through the fastening hooks on the sides of bouncer to secure the cushion safely. Adjust the tightness so it feels secure.
The bouncer is suitable for babies up to 9kg or when the child can sit up or walk unaided. You can also use your judgement when your child starts to look too big for it. Then you can reverse the cover to use the Toddler Chair feature that can be used until 13kg/around 2 years old.
Unclip the elastic ties at either side of the base of the cover. Slide the cover off the metal frame of the bouncer. Wash in a washing machine at 30 degrees. Do not tumble dry. Wipe down the metal frame with anti-bacterial wipes or a damp cloth if necessary.
Unclip the elastic ties at either side of the base of the cover. Slide the cover off the metal frame, flip over and then slide back on with the mesh chair side facing upwards. Reclip the elastic ties.
The new-born comfort cushion can be used on any of the inclines that your little one feels comfortable on. The highest angle can be best for mimicking the angle you may hold your baby, however if they feel most settled when they are lying on your tummy, then the lowest angle may work better.
When using the bouncer without the comfort cushion, we recommend using the lower position for younger babies so that they can lie comfortably. Make sure you check the safety harness is tight enough so that they don’t slip down. The middle position is best for when your baby can hold their head up and the highest position is best for when your baby can sit up without assistance.
Push the red lever towards the back of the bouncer to release the lock. Slide the grey height adjuster to the optimum height you would prefer, lower the metal bar into the selected height spot. Push in the red lever again towards the back to lock the position into place.